Sellers are required to deliver the item as it was described in the listing. What's the point of "returns not accepted" ? : r/Ebay - reddit There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. I recently asked eBay this exact same question. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. You need to call ebay. Select the percent you want to deduct from the refund amount. See Partial refund guidelines. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. You can also use this option if you want to offer to let them exchange the item. You can see it on the listing if it qualifies. if (document.mmm_fo) document.write ("&mmm_fo=1"); Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" Ebay has a 30 day money back guarantee that is available on most all items sold here. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. For example, you may have opted to automatically accept return requests. Keep in mind that some returns can remain open for up to 35 business days. Add a message to the buyer explaining why the refund wasn't full. I was not trying to show how it 'benefit a buyer". When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Evidence of successful delivery to the authenticator When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. My seller rating on eBay is 100% and I have had an account on eBay since 2009. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. For example, you may haveopted to automatically accept return requests. This is something that all eBay seller should know. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. When a seller opts to 'not accept returns' it can be a benefit to buyers. Some have lost thousands. If you offered free shipping, you'll need to refund the buyer the full amount of the item. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. You can choose whether to accept returns if a buyer changes their mind about a purchase. Since they refunded you right away, you aren't required to return the item. 04-18-2022 When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. You can also open your Returns dashboard and select View return details from beside the case. Refunds and billing for return shipping costs Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Accept the return:The buyer will send the item back to you for a full refund. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Should I wait for the seller to contact me? If we're asked to step in tohelp, we'll ask the buyer to return the item to you. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Our video below also shows the steps you can take to offer a partial refund on eBay. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. Tip Enter a return merchandise authorization number, if you use them. var m3_r = Math.floor(Math.random()*99999999999); All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. The seller claims the item is not compatible with his mobile device. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. When listing an item, it's important to include your returns address - opens in new window or tab. So let me get this straight? Also this makes the process require the buyer send the item back instead of filing a claim. You don't accept returns in your policy and the buyer changed their mind about a purchase. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. See our Partial refund guidelines for more details. a part of. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. See our page on. Returns not accepted is outdated online. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Also this makes the process require the buyer send the item back instead of filing a claim. Per the seller's return policy in the listing Its out of their hands at this point as the buyer filed the PayPal claim. You can also find more information in our full article below. eBay may step in without the buyer asking if there is no valid tracking information available. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. Buyers can always submit a return request, even if your returns policy says you don't accept returns. But I've never heard that automatically happens just because a seller doesn't offer returns. You'll also be responsible for covering return shipping costs. If we're asked to step in to help, we may ask the buyer to return the item to you. Create an account to follow your favorite communities and start taking part in conversations. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . Proof of delivery for returned items From my experience it does deter some buyers from initiating a return request. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. eBay may hold the return request open for up to 35 business days after the date the return was accepted. And frankly, I'm 100% okay with that. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. You can choose whether to accept returns if a buyer changes their mind about a purchase. It's become so bad that it's the topic of memes and the punchline of jokes. You are not allowed now to dispute a not as described return. So they can make it sound as the 23 days was trying to help you. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); See Exclusions and special coverage. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. if (document.mmm_fo) document.write ("&mmm_fo=1"); var m3_u = (location.protocol=='https:'? There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. 04-18-2022 If an item is being returned, the seller is responsible for return shipping. For returns and exchanges less t document.write ("?zoneid=4"); As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. This is a good option for low-value items. As you may already know or will find out after watching this video that it simply doesnt matter. 01:47 PM. But once . Should I wait for the seller to contact me? You probably won't win, but if you don't call, the chance of you winning is ZERO. Proof that the buyer collected the item In some cases, eBay may automatically accept the return on the seller's behalf. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. I quit selling on EBay for this reason. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Trading Cards have a more limited return window. Most sellers don't understand this. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. If we're asked to step in and help, we may ask the buyer to return the item to you. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. if (document.context) document.write ("&context=" + escape(document.context)); If I accept it, I can still require a return of the item & always do. This can be useful when the buyer isn't completely satisfied with their purchase. When a buyer opens a return request the funds related to the sale may be put on hold. The seller may exclude original shipping costs from the refund. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. In the last two cases the buyer keeps the item and gets refunded. I.E. Preventing returns is about more than protecting the seller rating and feedback score. The item in question is an electronic stabilizer with moving parts and motors. Please use this in a story so everyone knows. As a no returns seller, I still get the option to accept a SNAD. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Read theSeller protections policyto find out how to qualify to issue partial refunds. Read our most popular questions and answers about handling return requests from your buyers. What is defined as damaged, faulty or how it is described can be completely different things to different people. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Welcome to the Returns board! Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. eBay Money Back Guarantee policy I also sent the manufacturers specifications which show compatibility. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); The authenticator's address will be provided to the seller in the Order details. Carefully check the returned item before giving the refund. Tip Buyer's expect returns. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. This dragged out the process, caused unnecessary stress and confusion. Copyright 1995-2023 eBay Inc. All Rights Reserved. View basket for details. Need to report a problem or not sure about the next steps? Setting up your return policy | eBay Whats the point of offering sellers the option of not taking returns. I have a chrome plugin that replaces buyer with seller and seller with buyer. A Not as Described case does not require you to return the item at your expense. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . Go to your preferred carrier's website and purchase a label. In the wrong place? If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Who is looking out for us ? I recently sold a dji osmo mobile on eBay, I specified no returns. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. I feel that I am being totally screwed. This can be useful when the buyer isn't completely satisfied with their purchase. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. Buyer takes blurry 1990s cell phone photo and returns a different item. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Select the applicable selling categories. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. This is at the seller's discretion. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. Anyway, I dont accept returns but the buyer requested a return or partial refund. Learn more about our. See our page on, Would you like us to help with an open return request? If you're responsible for return shipping. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Tip Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. [CDATA[ If the buyer is responsible, choose your return address from the dropdown menu. Ebay has a 30 day money back guarantee that is available on most all items sold here. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Buyers can find estimated delivery information in their Purchase history. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. When a buyer opens a return request, the funds related to the sale may be put on hold. That decision is for him to be allowed to return it. If an item is returned used or damaged, it may be appropriate to give a partial refund. Tip Extortion is now excusable as long as buyer mails you back anything including a brick. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an.
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