These tickets are released when not required by the promoter and generally given to us to sell to the public. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Where can I find my AFL Membership number? Why does the app ask to use your current location the first time it's opened? To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. Gift Vouchers can also come in pdf format, which can be printed. Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family There are many ways you can redeem your Ticketek Gift Voucher. How will I know when my content is personalised? Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. . When attending the event ensure you can present your card on request. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Gift Vouchers can be purchased for specific events when available. How do I unsubscribe from My Ticketek emails? Ed Sheeran fans left furious as ticket chaos leaves thousands stranded If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. For more detailed instructions on reserving a seat, please see our help page here. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. This allows the Friend Spotter feature to link your seat location with your Facebook friends. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. You can log in with your email address and password to access member only content. There are three delivery options: Note that for general admission events, tickets can not be replaced. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Can I request a refund if I accidentally selected the Refundable tickets option? Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Can I use a device larger than a mobile phone (e.g. Ticketek will use reasonable efforts to notify you of such action. Will AFL Membership dining have a priority system in place to access tickets? The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Refunds must be requested no more than 60 days after the event date. We'll now show you the tickets which have been allocated to you based on your selections. Who is entitled to a concession or child ticket? What if a show is cancelled or postponed? To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Will I be required to pay to reserve a seat? My AFL Membership card has not yet arrived, what should I do? Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Many businesses act as Ticketek Agencies throughout the country. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia Please ask your friend to check their junk mail. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Can I request a partial refund on my purchase if I have selected Refundable tickets? How do I arrange for a new membership card to be sent out? For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. You will need to provide some form of ID so that staff can access your Ticketek account details. Yes, all events that Ticketek ticket for can be found on the mobile site. All rights reserved. 2 0 obj If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). How do I save my credit or debit card details? Please refer to Ticketek's. Can I purchase tickets through the mobile site? You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. My Ticketek Gift Voucher has no Voucher ID? If you have an issue with tickets purchased through an unofficial agency please return to the point . Restricted view refers to seats that have restricted viewing of the stage or event. chevron_left. Upgrading Member Access via Ticketek (AFL) - Collingwood FC What are the different types of Ticketek Gift Vouchers? Yes, it will. Ensure your contact and personal details are correct. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. I would still like my tickets mailed to me at my overseas address, is this possible? Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. The MCG does apply an additional transaction fee. There are no guarantees. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. If you arrive late, you may not be admitted until a suitable break in the event. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Postponed and Cancelled Events. Promoters sometimes request that a number of tickets be held for promotional purposes. No, the credit card pre-fill feature simply gives you the option to save your card details. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Choose the best delivery option that suits you. Why can my friends (invitees) only purchase the held tickets one at a time? All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). You will get an error message if you enter the Voucher ID incorrectly. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. 4. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. Ticketek acts as agent for the Seller in the sale of all tickets. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. Please try again, or try reducing the number of tickets you have selected. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. We also regularly monitor our ticketing system for suspicious transactions. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. Have more questions about Ticketek Gift Vouchers? You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? General If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Please note that there will be large wait times on the phone when dining tickets go on sale. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. My tickets have not arrived after a reasonable amount of time, what do I do? Do I need to add to Passbook to gain entry into the venue? They will be assigned the next two seats along (next to Invitee A). Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Held seats are sold on a first-in basis. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Ticketek may not replace tickets where seating is unallocated (general admission tickets). SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. 2022 AFL Ticketing Information | Adelaide Football Club Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Can I still access the full site on my phone if I need to? New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. Ticketek Terms and Conditions of Sale. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; endobj Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale.
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