Ask questions and share tips with other people 24 hours a day. Openreach Trainee Engineer Reviews | Glassdoor Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. If you cant change your appointment, chat online or call us and we'll do it for you. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . We use cookies to optimize the website, no personal information is stored. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available and. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. New Phone Installation for Broadband | How Long Does it Take? What's How to report a BT line fault or broadband fault. Man found dead after Abergwyngregyn river search named - BBC News I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. 10 reasons to work for BT Openreach - VERCIDA It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Your salary Response was given fairly soon after initial slection. BT on Twitter: "@katenoblett The engineers work for Openreach not us Openreach hiring Openreach Engineer - Trainee in London, England What is BT Openreach? Everything you need to know Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. All depends when your manager wants you I guess. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. So, here's where it all started working as a Phone Engineer. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". & Broadcast. Openreach aims to connect 20. But heres a quick guide to the different installation terms we use, and the average timescales. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Missed appointments. Anna Tims is away. What are the time slots for Openreach engineer appointments? You might not need a visit, just the right advice and help to identify the problem! Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Members of the Communication Workers Union (CWU), including call centre. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. When you report a fault, we try and assess whether therell be a charge or not. BT Openreach Engineer - if you can't book a visit try an independent I'm wondering will there be engineers working on a saturday? 10 reasons to work for BT Openreach. Orders and upgrades. @richthestag. BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own Again, no one turned up. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Openreach field engineer at BT Review | RateMyApprenticeship BT Phone Number for Customer Service & Broadband - Selectra Log into order tracker using your BT ID or order reference and postcode. Solved: Invisible hole diggers - BT Community - BT Broadband I'm wondering will there be engineers working on a saturday? I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. BT won't send no one out because @SkyHelpTeam are my provider. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Openreach | LinkedIn If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . BT on Twitter: "@richthestag I've checked with Openreach and they've 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Damage to equipment within your premises caused by lightning or power surges. This is simply not true. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Openreach to hire 5,000 engineers to bolster broadband rollout | BT Skype involved a presentation, then a capability and suitability assessment. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. the home, For Installation day: What to expect By clicking Accept All, you consent to the use of ALL the cookies. It says: Were very sorry about the problem with NJs broadband service. Theyll need to get in touch with you, so please give us your mobile number for us to share. Theres no charge for most engineer visits. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. ", http://www.speedtest.net/my-result/3167201384. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Well send you a text with your engineers name and mobile number. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Starting salary is poor, but you'll reach the higher rate after 3 years. What tips or advice would you give to others applying to BT? The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Openreach will then be in touch to arrange when they can complete the work at your premises. A specific time cannot be given and access must be available for the entire slot. Not really a good service from BT. If the work is complex, Openreach will take longer to do all the external work. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. I also get time for classroom learning which hopefully . In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! I need an engineer to come to my premises to fix a broadband fault. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers Contact from abroad. Some modules are disabled because cookies are declined. That's usually four or five days a week between Monday and Sunday. Its not BT Openreach, its simply Openreach, a BT Group company.. The installation takes around three hours and the Openreach engineer will need access to your property. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. BT Openreach What a great place to work! We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. 22h. BT argued that you still received a partial service. Instal a new Telephone Extension Socket More strikes are planned in the coming weeks in the rail dispute. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. We don't ask for any formal qualifications. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Sustainability, Northern We have a range of ways to get in touch for new and existing customers. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Ask questions and share tips with other people 24 hours a day. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). How quickly can I get Fibre to the Premises (FTTP) installed? If installing your FTTP needs Excess Construction Charges, well let you know before starting work. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Help and support; Contact BT; Back. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Necessary cookies are absolutely essential for the website to function properly. This has been a nice experience and I wish the best to Arran in finding work.. Openreach - how long to fix a fault - Edugeek You were left wondering if this was just a temporary fix. Call us on0800 800 150to discuss your installation. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. [ link to this post] I have a line fault that needs to be fixed. If the work is not complex, they'll carry out all the external work required. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . I interviewed at Openreach (London, England) in Sep 2020. Thank You). This could be when: We only charge for repair work on a small number of fault reports. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. This is a very common mistake made worse by the press. Have you got the head for heights needed to train as an engineer at Compiled by Patrick Collinson. BT to merge divisions, Openreach strike actions ends Need to change your appointment? @bt_uk. Overtime is usually available so the minimum . The ISP said it can take up to 72 hours. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & The fault is due to theft, loss or removal of equipment. - Providing support for Service and Commercial inventory. Engineers from Openreach managed to cut our telephone line while they were working on our road. as per usual ,engineers working across the road and our broadband goes down. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. So we have a line that works upstairs but he has broken the one we want downstairs. Within 10 working days, Openreach will have completed their survey. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. And once you've got some experience under your belt, there should be opportunities for overtime. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Was the First Engineer who the complaint was about actually a Qube Engineer?