Return shipping for buyers | eBay Fear of what could happen could be keeping you from making the income you deserve to make. you misused the product or service in a way that contributed to the problem. - edited He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. And is it mostly positive? Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Of if a situation arose where it needed to be returned to me, I would send them the postage. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Returns. Free Shipping.CXRacing Turbo Kit For 92-00 Honda Civic, with D15 D16 . eBay is taking action to protect sellers for shipments to and from British Columbia. Enter the tracking number. But that was not the case. As a seller, I know when I'm being ripped off or when someone is being truthful. If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. See how to check the status of your return. Saiba mais sobre proteo ao vendedor. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. eBay Money Back Guarantee covers most transactions on eBay. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. By the way, I notice you have four Neutrals in six months (which I think is a lot). If youprefer, you can provide the buyer with another method of returning the item. It should have the return policy on it. Its important to request the refund within a timely manner. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. ( 2 ) Core Charge $360.00. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. We appreciate the feedback. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. We called eBay (BIG KEY! Do You Charge Return Shipping on Damaged Items? Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. Otherwise, register and sign in. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. Any return postage paid would have to be paid through paypal and ebay cannot force a seller to do that. Here's how to send your own label from the View return details section: Select Upload a shipping label and then the upload image icon. Amazon Package Sent to the Wrong Address? eBay Buyer Wants What? (Returns and Refunds Edition) Use the phone over e-mailing when you want a response ), and told them the situation. RETURN POLICY - Riffraff When youre responsible for return shipping, you can choose from a number of options in the return request form. You must be a registered user to add a comment. Return shipping for sellers | eBay In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . Otherwise not as described on arrival. I grew up in Central Florida and have lived here my whole life. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. Who is responsible for return shipping costs? If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. The shipping for this item was about $3. You can choose whether to accept returns if a buyer changes their mind about a purchase. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Ive had this happen and the ebay help boards are full of examples of this. Can I refuse to give a refund on eBay? Why should a buyer be out anything because they got something broken? Some sellers . not all. I was calling them to see what my options were. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. That's not "new". Return an item for a refund. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. eBay sellers can include a restocking fee of up to 20% for returned items. Jump into our 5-day e-mail intro course to see if this could be something for you. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Who pays for return shipping cost on items damaged during shipping? 10-02-2020 Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on itwe'll help you make the most of the situation. Who Pays for Return Postage on Faulty Goods? Look at the metal bent in! The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. on Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. If you don't ship the return by that date, we may close the request and you won't receive a refund. If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. As others have said, why have the customer pay (dearly) to return a useless item? If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. Report the feedback. And there was damage on almost every side of the charger. And there not even any hassle. This is what Ebay has gotten to and why sellers are the way they are. The item is only $25.00, but thetracked packet rate will be approximately $14.00. In some cases, you can't know for sure. 04:41 AM Ask the buyer to use a label you sent along with the item. The following day i found out that the buyer didn't like my suggestion and opened a case for refund. This is what Ebay has gotten to and why sellers are the way they are. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. It doesn't count against your ratings but it doesn't look good when potential buyers see this. We hope that we didnt portray eBay as being perfect all the time for every transaction. eBay Canadas Zero Insertion Fee listing promotion extended. You will have time to upload your supplier's return label and handle the return . you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. Condition of returned items policy | eBay What happens if the item is lost while it's being returned? Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Dont let it! We would refund a buyer if an item was damaged. Do You Charge Return Shipping on Damaged Items? To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! Look for the receipt you received by email from eBay for the purchase. The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. But for this specific one, they were quick to remedy the problem. 05-11-2014 I just wish more sellers would beflexible depending on the circumstances. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. Learn more about return shipping. ), know that eBay should have your back. Learn more about our Condition of returns policy. 1997 - 2003 Ford F150 - Selling/ recycling Catalytic converters - A With the new defect rate, it will only get worse. Who covers the shipping costs depends on why you're returning it. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". Send the order back. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History . If they deny it, escalate it to eBay and they will more than likely rule in your favor. . It could not hurt you. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. First response from me is always "Return for refund". Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. 05-11-2014 No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. Why would the buyer be liable for return shipping if damaged by the carrier? If the seller receives payment but has not shipped the item, then there is no return shipping cost. Copyright 1995-2021 eBay Inc. All Rights Reserved. (Valid reason for a return, and I thought it worked when I sent it out). Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Choose Print label. Individual policies will vary from shop to shop. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Who's responsible for return shipping costs depends on why the item is being returned. Yes, offering a return policy is an option for all sellers. The stilts were a pretty great find! 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That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns.