Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. I do see Holland America, Princess, Oceania and Viking (?) The cruise line announced the return of select itineraries in Portugal, France and . Viking Orion's other itineraries including Asia and Alaska, Far East and Alaska, New Zealand and Indonesia, Southeast Asia and Hong Kong have also been cancelled and put on the back burner. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. There will be another and eighth ocean ship, Viking Mars. The sailings. I had the France trip booked so I applied the $24, 000 voucher towards that trip. You May Like: Where Does Norwegian Cruise Lines Sail Out Of. I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. Thanks guys. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Call us at 800-454-0927 to speak to a Cruise Concierge today. Now, let's talk about their insurance, another $1, 838. I was also told the perks we received with the initial booking would follow if we picked a different sailing date, that turned out to be false!Our initial inclination was to cancel and get a cash refund but after sleeping on it we thought wed push the booking to December 2022, (one of the options we were given). This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Apparently the trip insurance you MUST take is NOT refundable. On September 10th of this year while on a river cruise with Viking to Eastern Europe I fell on the dock and broke my femur into three pieces. You can read the original investigation below. Whether Russia river cruises restart in 2024 will depend on how the situation in Ukraine unfolds over the coming months. At anchor off Falmouth, I almost could have sworn I was in Bermuda due to the blue skies, calm waters, and sail boats bobbing in the bay. Catherine Frohnert and her husband, both in their 80s, booked their Viking trip on the Mississippi River in 2019 and paid for it in early 2020, only to learn this month that their reservation from New Orleans to St. Paul had been canceled. NCL, Windstar drop St. Petersburg, Viking pulls - Seatrade Cruise Read Also: Which Cruise Line Is Best For Kids. On both the Hamburg-to-Kiel itinerary, departing August 26, and the Kiel-roundtrip sailing, departing September 7, World Navigator will call at Kotka and Mariehamn, Finland instead. The logistics of booking a trip that included an extensive itinerary that Viking covers would have been impossible to do on my own. However, we will continue to provide testing if a guest reports symptoms, requests a test, or if our Medical Team deems necessary. Its unclear how many reservations have been terminated with days to spare, but a Facebook community page created by a ticket-holder on July 1 Viking Mississippi Cruise has drawn dozens of comments, many of them from worried or unhappy reservation-holders. "The places where we can ski have shrunk -- the same will be true for river cruising in 20 years. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. Will NEVER cruise with Viking again. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. After four days my son and his wife worked around the clock to help me get back to the U.S. while I felt helpless in the Bulgarian hospital for 10 days.I had trip insurance from a very reputable company. Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. Viking Star will be in Los Angeles Monday as planned but the ship will now depart Wednesday evening. When I inquired about how we go about rescheduling a trip in the future, if we even want to, the response was to check everyday and maybe there would be a cancellation, Richard Pletcher said. She's not alone. We booked a river cruise (Danube) for March 2022. Unfortunately, this means that some staterooms need to be cancelled, and we are contacting you today because yours is among them.. Other lines have cancelled but Viking get to keep our $10,000 because we don't want to run the risk of a breakthrough infection or of passing on the virus! Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. The last full year of pre-pandemic travel, 2019 was a record year for Viking, producing $3 billion in revenue. Thank you for taking the time to provide us with a review of your experience, Maggie, although we regret to hear of your lingering disappointment with our service. Travel + Leisure magazine may receive compensation for some links to products and services on this website. Share your photos and videos with others to prove the truth of your words. The drought is already devastating for trade -- an average 1,600-tonne vessel can now only navigate the river without any cargo, according to the Hungary Tourist Board. The 386-passenger ship, custom-built for the river, departed St. Pauls Lamberts Landing as planned, but the Pletchers were not aboard it. Reports have circulated on social media of Viking canceling reservations on short notice (including . When I called just to inquire about this, I was told the first available trip was actually in 2025, because everything earlier was fully booked., In other words, Viking wanted to keep our money for three more years, after already having it for almost two years, said Pletcher, who instead demanded a full refund. Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . Rivers and lakes are drying up -- and as well that having devastating effects on trade and industry, it's also hitting a sector that was already on its knees thanks to the pandemic: tourism. On 12/20/20 Viking cancelled this cruise. Frederick Melo was once sued by a reader for $2 million but kept on writing. Viking Health & Safety Program - Viking Cruises The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. Viking cancels all Russian river cruise itineraries - TTG Cailey Rizzo. The law requires vessels traveling between U.S. ports to carry U.S. crews and to be U.S.-owned, U.S.-registered and U.S.-built. Left Injured on the Dock as My Boat Sailed Away. Bookings made by September 30, 2020, receive USD 2000 pp in shore excursion credit plus USD 1000 pp in OBC . I used to tell friends that Viking takes care of its passengers, they have proven me wrong. The cruise will depart from Fort Lauderdale, then journey to Central America. I only got my money back that I paid extra on the cruise I canceled. Im so disappointed in Viking.I have told my agent to cancel my booking. Guests and their travel agents on impacted departures have been notified directly by Viking Guest Services. Viking has cancelled sailings onboard Viking Orion in Australia next year because of continuing uncertainties around cruising in local waters in early 2022. The cruise line is offering a 125% future cruise credit, which can be used on any future . For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be . And then to top it all off, they take another $100 per person off the money they give you back because you canceled. We are currently on this ship, wrote passenger Dean Siddons on the Facebook page, during a trip to St. Paul on Sept. 15. "Margaret Island looks bigger, because all the rocks at the bottom of the river are visible now. "Ships are mobile, companies are not loyal to destinations. But while the cruise companies may have foreseen this, clients haven't. The company is also allowing him the option to transfer the cruise to someone else, according to Wasserman. The 65-day itinerary visits 29 ports departs from Buenos Aires Argentina, visits the Antarctic Peninsula, continues northward around Cape Horn, along South Americas coast , passes through Panama Canal, then up to Mexico, Florida USA, NYC New York, Canada and via St Lawrence River to Ontario and via Detroit MI, ending in Milwaukee WI. "They stopped renting out boats, and many owners were forced to remove their boats from the water. The sailings that depart on January 15, 29, and February 12, 2022, will now only be calling at Freeport, Half Moon . I called immediately and was given very little information, only that we could reschedule for the trip during 2023 or 2024 with a 110 percent credit, said Richard Pletcher, who is in his 70s. The Blankenships have accepted an offer that allows an extended sail by date. How did you get your money back on the voucher? Theres a 24 month window to apply it to any river, ocean or expedition cruise. Travel Agent Michael Consoli joins us to answer these and other questions live. "We are delighted to once again offer explorers the opportunity to circumnavigate the world in comfort," Torstein Hagen, chairman of Viking, said in a statement. They never followed up on me or contacted my daughter who I had designated at my emergency contact, I needed surgery and the closest place for that was 150 miles away by ambulance. Whether the company is primarily struggling with the national labor shortage, delayed staff trainings or physical considerations such as supply chain issues impacting particular staterooms remains unclear. Europe's Drought: Will It End River Cruises? - Out Traveler This year, she says, has shown us that "climate change isn't just about heat, but also about water. The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. That would be fine if you were using insurance to help replace losses of tens of thousands but it isn't fair if you haven't even gone on the cruise! Those conditions are pretty devastating -- levels are "exceptionally low" in some areas, German officialstold CNNon Friday. "The climate has changed a lot in the past five or six years. We look forward to reconnecting with you soon, Anna, and thank you for your patience. When my travel agent called to verify the booking would push everything as initially booked she was told that ALL the perks we had received would no longer be provided. There are numerous ship repair/maintenance people onboard and they are taking up rooms. Russia has banned UK airlines from its airspace in response to the UK doing the same for Russian carriers as part of a raft of sanctions slapped on Russia in response to its aggression in Ukraine. All they kept saying was the clause of nonrefundable insurance was in the paperwork. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Thank you for your review, Anna. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Sister brand Regent Seven Seas Cruises plans to remove the Solovetsky Islands, Arkhangelsk, Murmansk and St. Petersburg, Russia, from its 2022 sailings, along with Odesa, Ukraine. River cruise cancellation fears loom as Rhine threatens closure Viking refusing to refund given COVID risks! - Review of Viking Cruises In mid-July 2020, Viking Ocean announced the companys Viking World Cruise 2021-2022 planned for MS Viking Star. Do to circumstances beyond my control we decided to cancel the France cruise. For those who've already booked, she makes regular calls to the river cruise lines checking the conditions. There won't even be (environmentally damaging) snow cannons to help out," says Justin Francis, CEO ofResponsible Travel. We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. These are all the cruise ships Norwegian, Royal Caribbean, and Celebrity have postponed. The voyage starts from Port Everglades on December 24, 2021, and ends in London City England. I also read that these cruises were cancelled. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. And if all else fails, they use the boat as a hotel, and bus travelers to their destinations each day. The testing requirement lifted on June 12, 2022. Forgot to use it? Never never again. Another cruise company, Viking Cruises, has canceled all cruises departing from its Kyiv, Black Sea and Bucharest itinerary for 2022 and is "evaluating itineraries that call in Russia. Guests who book before Sept. 30, 2021 will receive $2,000 per person in shore excursion credits and $1,000 per person in shipboard credits. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. A 121-day segment allows travellers to join the cruise ship in Los Angeles CA, from where the itinerary continues to Hawaii, Australia and New Zealand, Asia and the Middle East, Europe ending in London-Greenwich, England UK. WHAT HAPPENS TO YOUR BOOKINGS? Have traveled with them before and would give it a 5 star rating. By then, he hopes that the water levels will be higher. Final Thoughts I called Viking again and was told firmly that my agent was correct and all my perks would be lost.I am very disappointed that Viking would penalize passengers after THEY cancelled a trip by removing promised perks. 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