I asked to speak to the manager, told me there was no one above him. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! We absolutely value your feedback and apologize for the stress this may have caused you. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. I wish you didn't exist. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! ComplaintsBoard.com is a leading complaint resolution website on the Internet. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. We are all set now and appreciate her cheerful assistance. A. Amalia G. Today. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. I just want the tickets I spent my hard earned money on. I tried calling two hours before my event as the tickets never arrived. With 30 mins. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Worst ticket platform that gives two sh*ts about their customers. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. This review was chosen algorithmically as the most valued customer feedback.
Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber only our *Volume Resellers* are allowed to re-sell tickets. My tickets were not released until 1 week before the show. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. We apologize that you didn't receive the tickets you requested, Charlotte. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Customer identification can be provided if needed. She knew exactly what I needed and arranged to have it. . Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. They refused to issue a refund as they said the tickets were sent via email. ConsumerAffairs is not a government agency. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Apply this Vivid Seats coupon code for $15 off first . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Vivid Seats' email and phones were not responding to many numerous requests. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. B. Berlinda G. Today , California. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In my eyes I trully beleive you are a rip off company. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Will be buying more tickets from them in the future. Vivid Seats is famous for its courtesy calls. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Avoid this site and their markup fees! Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. When the tickets never came, I contacted Vivid repeatedly. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Vivid Seats. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. But, that won't happen with your company. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. I am very disappointed in not being able to attend the show. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You She says no digital. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Conveniently buy and. I expect to pay the normal service fees, but not what you charged me for the tickets.
Vivid Seats vs Seatgeek - Best Ticket Sites VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? Customer service told me they will not help me because I already accepted the tickets.
Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? Vivid Seats Updates 2021 Financial Guidance | Markets Insider Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets.
Vivid Seats - Home - Facebook No refund offered!! It offers a 100%. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . No. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it.
Complaint about Vivid Seats? File now, we help resolve it! Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. From A to Z, Vivid Seats customer service is fantastic. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Thank you. The request was put. Enjoy reading our tips and recommendations. THEY ARE SCAMMERS. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Got us a great deal on our tickets love this company.
Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Thank you Amanda. There were no humans to talk to to get my tickets before the event started. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. We are filing fraud with the bank and reporting to the bbb. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Click here to get notifications about new complaints of Vivid Seats. Long story short the ticket transfer did not go smoothly. Making sure our fans are able to attend their desired event through us is our top priority. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Agreed! I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! The seller sets the ticket price. Never again. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. I bought my tickets 5 months before the show.
Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. All Rights Reserved. Vivid charged me 78 dollars for a 30 dollar ticket. This is absurd! I paid $322.17 for 3 seats. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Request to speak to a Vivid Seats agent.
SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google Eugene was very helpful with my questions. Melinda, your concerns are absolutely valuable and matter to us. Customer identification can be provided if needed. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Crooks. 1239964100050. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. They refunded, but I am out 2 nights for the hotel. Tickets to Aint to Proud Stage Play in West Palm Beach. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Angel P helped me out. We'll get you there. Shame shame for all the people you have messed with and hurt. Showed up after start of game and lot was closed. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. I have put in calls, live chats and emailed customer support. I will never ever purchase from Vivid seats again. The 21st was spent on the phone trying to aquire our tickets. It asked how many tickets I wanted which I selected two. I bought tickets 2 months in advance. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Vivid Seats has not responded to my email. Just another company who still made money over COVID. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Looking for the best way to buy and sell mobile tickets? I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. They can see this but they refused to issue a refund. It is a safe and secure process. Please refund me the differance between what you charged me and what the tickets actually cost. This Yelper's account has been closed. SO basically, they lied in the e-mail, and lied that replacements were offered. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Ratings and Reviews 4.6 out of 5. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. He deserves 10 gold stars! So, grab your seats, they're guaranteed - just like your 11th ticket on us*. This information will help to determine next steps. You advised that you arrived at 7:50 PM. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Claim it and get a lot of features. For more information about reviews on ConsumerAffairs.com please visit our
Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Group tickets DO NOT need to have electronic tickets. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. In one order, my tickets arrived via email within an hour or so. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. 3 for $533.58. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Desired outcome: Read more Comments: 0 Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because and their online chat system is useless. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] Do not use Vividseats!! Had rented a room just for this event. These were special seats, including dinner and first 2 rows on the dirt. We launched @recap.email and legal webhooks. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Ticket master from now on! Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Chicago, IL 60606-0606. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. However, no matter what link they have provided I cannot access these tickets. We understand how this may be upsetting for you. Verification can help ensure real people write reviews about real companies. We could not access or find on Ticketmaster and vivid customer dis-service. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. On December 13, 2022, I received the tickets from Vivid. The. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The latest review was 2 months ago. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) I don't expect they are willing to give an apology. You can count on usas our fans already know. Its location on this page may change next time you visit. I never will again. This changed due to Covid, but we did not get a refund because it was getting rescheduled. These seats sell for $35.00 each. Is this your company? Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Your transaction is secure, and you also get a full refund for canceled events. First received an e-mail asking me to call because there was an issue.
Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia Vivid seats sucks. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. And, I will never refer you to any of my friends and family. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. That is a lie. Service 254 Value 245 Shipping 164